Privacy Policy

Information We Collect

Information you provide. When you submit a quote request or contact form, or email or call us, we collect the information you choose to give us. This typically includes your name, company, email address, phone number, project location, and details about the work you are requesting.

Information collected automatically. When you visit the Site, certain information is collected automatically through cookies and similar technologies, including your IP address, device and browser type, pages viewed, referring website, and how you interact with the Site. We use this information for analytics and advertising measurement.

How We Use Your Information

We use personal information to:

• respond to your inquiries and provide quotes and services
• schedule, coordinate, and carry out requested cutting, coring, scanning, and related work
• communicate with you about your project or our services
• operate, maintain, and improve the Site
• measure the performance of our website and advertising
• meet legal, regulatory, and contractual obligations

Cookies, Analytics, and Advertising

The Site uses cookies and similar technologies to function and to help us understand how visitors use it.

• Google Analytics (GA4). We use Google Analytics to understand site traffic and usage. Google may collect information such as your IP address and on-site activity. You can learn more at policies.google.com/privacy and opt out with Google’s browser add-on at tools.google.com/dlpage/gaoptout.
• Google Ads. We use Google Ads conversion tracking to measure the effectiveness of our advertising, including when visitors click to call or email us or submit a quote request. You can manage ad personalization at adssettings.google.com.

You can set your browser to refuse cookies, though some parts of the Site may not work as intended.

How We Share Information

We do not sell your personal information. We share it only as needed to operate our business and Site, including with:

• Service providers who host the Site and process form submissions (Netlify), provide analytics and advertising services (Google), and provide email services (Microsoft 365).
• Authorities or third parties where required by law, to enforce our terms, or to protect our rights, safety, or property.

Some of these providers store or process information on servers located outside Canada, including in the United States. Where information is handled in another country, it may be subject to the laws of that country.

Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy, to provide our services, and to meet legal, tax, and business requirements, after which it is securely deleted or anonymized.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it. To make a request, contact us using the details below. We will respond within the timeframes required by PIPEDA.

Third-Party Links

The Site may contain links to other websites, such as social media or partner sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Children’s Privacy

The Site is intended for a business audience and is not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent changes. Material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us: